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重新审视变革时期人力资源优先事项

2016年,我们发布了备受关注的”今日人力资源领导者五大关注领域“。仅仅5年的时间过去了,职场已经发生了翻天覆地的变化,而且在某些方面变得更好了。随着将于2021年5月举行的国际人力资源日表彰人力资源领导者在其组织内培养的非凡贡献和影响,我们重新审视将塑造当今全球员工的人力资源优先事项。

员工福祉

雇主应优先考虑员工福祉问题,以打造更具弹性的劳动力队伍,并在2021年及以后重建经济。根据麦肯锡公司(McKinsey & Company) 2020年11月的一份报告,未能解决员工心理健康问题的相关成本累积起来会产生数千亿美元的重大影响。把员工的福祉放在首位既是正确的,也是必要的。人力资源领导者需要考虑以下的一些建议:

  • 将幸福感视为一种有形的技能、一种关键的业务投入和一种可衡量的结果。
  • 拥抱幸福不是一个模糊的概念,而是一个可学习的行动和日常行为的指标。
  • 培训并装备领导者去思考员工经历的各个方面,从文化到福祉到目标和意义。
  • 通过个人和数字渠道,为员工提供个性化的服务。

随着健康工作理念的不断发展,ChapmanCG的主管Nicola Hasling分享了她对公司文化和领导力对健康主张的影响的看法。

工作文化和工作场所的灵活性

许多组织在没有事先计划的情况下突然转向远程工作。随着一些国家和地区的社交距离法规的放松,一些组织选择为员工提供灵活工作安排的选择,最大限度地实现在家工作和在办公室工作的好处。然而,如果同情心、领导力、透明度和灵活性等组织核心价值观与灵活工作实践不一致,长期的灵活工作安排将不会成功。这就是为什么许多组织开始专注于培养灵活型工作文化,以保持员工敬业,提高生产力,加强协作,并提供流畅的灵活型工作体验。否则,吸引和留住人才将变得具有挑战性。一开始,建立一种健康的灵活工作文化可能很困难,因为员工被隔离在不同的地方。但有了适当的虚拟通信工具和交互协议,企业将能够在这种新的灵活性形式中蓬勃发展。

虽然对于那些没有一个有效的家庭办公室的人来说,仍然需要一间办公室来进行协作、建立社会联系,但物理工作场所正在迅速发生变化。许多人力资源主管表示,他们涉足办公室的频率将会减少,因为积极进取的雇主正在拥抱这种灵活的工作模式。一些公司还可能决定将某些职位分配为永久远程工作岗位,这将开启一个人才管理和多元化的全新世界。

拥抱多元化、平等和包容性

越来越多的机构被期望向投资者、员工、潜在人才和社会评估和报告他们的多元化与包容性进展。因此,组织正在创建多元化与包容性战略,探索多元化的许多方面,并嵌入到组织的各个方面,从招聘到价值观和管理层行为。然而,仅仅是在清单上“打勾”式的政策已经不够了。对许多组织来说,这意味着不仅要在全球层面聘用多元化与包容性专家,还要在局部地区聘用这些专家。此外,在可持续发展与环境、社会影响或社会公义方面持正面立场的公司也会在人群中脱颖而出。

与人力资源主管们的对话中,董事总经理Neal Walters谈到了Mercari的全球首席执行官Tatsuo Kinoshita是如何将多元化与包容性作为一个顶级的人力资源计划来继续塑造公司的基因,并使他们能够快速和成功地实现全球化。

构建必要的技术和能力

企业需要继续识别员工之间的技能差距,帮助他们建立茁壮成长所需的技术和能力。这将使组织在困难时期生存下来,甚至表现得更好,更容易适应不断变化的情况。通过正确的学习平台提供持续的学习和发展机会,将有助于雇主保持组织性,并迅速地为更多的员工提供培训,无论他们来自哪里。随着远程工作的继续,在线学习将比以往任何时候都更加普遍。采用一种循序渐进的方法,包括确定组织需要的技能,确定培训目标,以及衡量学习对绩效的影响,将会有所帮助。

我与施耐德电气(Schneider Electric)人才招聘与流动副总裁Rita-Marie Harvey就其基于人工智能的内部人才汇集系统——开放人才市场,进行了交谈。

培养未来的领导者

员工希望得到公司领导的支持和鼓励。领导者需要真诚和诚实,以确保信任,并建立一个积极的员工体验。保持这种真实的沟通方式将有助于让人们接受重塑的计划,迎接更多的变化。

当被要求描述领导者的必要特征时,大多数人会给出一个抽象而宽泛的答案。魅力、目标、决心、专业知识……这些只是定义一个领导者的典型特征中的一小部分。然而,世界各地的许多首席执行官和首席运营官都在建设现代话的工作场所,他们非常重视发展现有的领导团队,并聘用具有高情商的新领导人。情商正成为领导力和个人卓越的最强大驱动力之一。情商高的领导者善于处理和管理团队的情绪氛围,以建立信任和发展关系。在这里,我和我们的高级主管Katherine Qu深入探讨了情商的重要性。

未来的技能

管理者的角色对员工体验有着重要的影响。管理者的工作是确保团队成员与公司的宗旨、目标和优先事项保持一致,并确保员工理解他们的工作与公司的战略之间的关系。组织需要让管理者使用创新的沟通和协作技术解决方案来更好地支持他们的团队。现在,当许多员工在物理上无法连接时,这就更加重要了。

ChapmanCG与Mercer合作举办了一个思想实验室,以基于技能的方法进行人才管理。在这篇文章中,Tim Spriggs总结了Mercer的研究,以及出席会议的人力资源主管们就这个复杂而有趣的话题提出的观点。

未来:重新定义员工体验

人力资源领导的角色正在迅速发展成为一个真正的业务促进战略顾问。

员工体验策略将继续是雇主关注的重点领域之一。现在是时候优先考虑员工经验,关注对员工来说最重要的事情,并帮助他们克服任何形式的障碍,无论这些障碍何时出现。个性化的员工体验将向员工表明,公司把他们作为个人来关心,他们也更有可能留在公司。要做到这一点,人力资源领导者就必须非常仔细地听取员工的反馈,并与他们的经理合作。人力分析还将帮助人力资源主管更好地了解员工的偏好,通过分析员工数据提供见解。此外,由于远程工作的日益普及,技术的使用将在员工体验策略中发挥关键作用。我们将看到许多组织投资技术,帮助员工与同事合作,创造归属感。

虽然我们现在还未重启线下圆桌会议,ChapmanCG全球团队仍将一如既往地为全球人力资源伙伴举办各种线上人力资源交流活动,我们期待大家能够在这些活动中深入探讨,真诚交流,共同进步。

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Key Contributors:

Katherine Qu

Senior Director

Consulting Team
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Consulting Team

Katherine Qu

Senior Director

Katherine is a Senior Director with ChapmanCG, based in Singapore. She works with the global team to identify top HR talent across Asia, North America, and Europe.

Prior to joining ChapmanCG, Katherine started her own executive search business in Beijing, which focused on senior executive roles for leading Chinese companies in the consumer, healthcare and real estate industries. Subsequently, Katherine held positions with Hudson and Charterhouse Partnership, a boutique executive search firm based in Singapore. Katherine has also had extensive industry experience across different sectors with global leaders such as Pepsi, Pfizer, and Lenovo.

Katherine was born in China and was educated in both China and the United States, achieving her Master of Business Administration from the University of Maryland. She has worked in China, Singapore and the United States, and speaks both Mandarin and English fluently.

EA Registration Number: R1220091 Licence Number: 08S3543
Neal Walters

Managing Director

Consulting Team
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Consulting Team

Neal Walters

Managing Director

Neal Walters is a Managing Director with ChapmanCG, based in Japan. He specialises in Japan & Asia Pacific HR search and recruitment, working on mandates for HR Directors, Senior HR Business Partners and head of function positions in Compensation & Benefits, Talent Acquisition, and Talent Management. He also works with the broader ChapmanCG team on international searches both in Japan and across the Asia Pacific region.

Prior to joining ChapmanCG, Neal worked as Vice President, Japan and Asia Pacific for en world Japan where he was responsible for executive-level searches and new business development for Japan and the Asia Pacific. Neal’s career in recruitment spans more than 12 years and he has a track record of providing excellent service around people and recruitment strategy development.

Originally from Canada, Neal has lived in Japan for more than 19 years. He graduated with honours from Wilfrid Laurier University, Waterloo, Ontario with a Bachelor of Business Administration. In addition to English, Neal speaks Japanese. In his free time, he enjoys playing golf, ice hockey, squash and fitness training.

Nicola Hasling

Senior Director

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Consulting Team

Nicola Hasling

Senior Director

Nicola Hasling is a Senior Director with ChapmanCG and is based in Houston in the United States. She leads senior searches for ChapmanCG’s major clients across a range of industries.

Prior to joining ChapmanCG, Nicola was with Heidrick & Struggles International where she was a core member of the firm’s CHRO, CEO and Board of Directors, Private Equity, and Energy and Natural Resources practices.

She has over 20 years of experience in executive search, including managing the Houston office of a United Kingdom-based search firm and conducting senior-level assignments across Europe. In her earlier career, Nicola also worked in human resources management roles, corporate sales and for the diplomatic service in London and Prague.

Nicola grew up in the United Kingdom and holds an MBA from Henley Management College, England. Now living in Houston, Texas with her family, she is a keen tennis player and enjoys spending time with her horse, including competing in eventing.

Steve Brown

Managing Director

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Consulting Team

Steve Brown

Managing Director

Steve Brown is Managing Director with ChapmanCG based between Singapore, Hong Kong, and Shanghai. He leads the ChapmanCG team across Southeast Asia and Greater China. Steve has 20+ years’ experience in the search industry, gained in the United Kingdom and the Asia Pacific.

Steve has developed a strong track record of successfully delivering multiple high-profile HR searches across Asia, and across various industry sectors. He is passionate about fostering long-term partnerships with HR influencers and top HR talent regionally and globally.

EA Registration Number: R1216206 Licence Number: 08S3543 (SG) EA License 66251 (HK)
Tim Spriggs

Managing Director

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Consulting Team

Tim Spriggs

Managing Director

Tim Spriggs is a Managing Director with ChapmanCG based in the UK. He works with the team to identify high-calibre HR talent across EMEA and internationally.

Tim has worked on behalf of some of the top global multinationals and has a background in global HR search. He works with our teams across Europe, APAC and North America to foster our strong links between our global headquarters and the regions.

Tim spent five years in Singapore where he was instrumental in building the China business and covered international work out of Asia. Prior to ChapmanCG, Tim worked for JD Haspel, a boutique London-based executive search firm, where he specialised in EMEA HR search assignments across multiple sectors including technology, pharmaceuticals, financial services and natural resources.

Before moving into executive search, Tim’s passion for sport led him to his first career in sports marketing and media sponsorship with Octagon. He has a BA (Hons) in American Studies from the University of Nottingham, and a CIM Diploma from the London School of Marketing.

In his spare time, Tim enjoys running and cycling in the Chilterns and is known to have the occasional swim in the Thames near his home in Henley.