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Global HR Update Q3 2023

In this issue of the Global HR Update we share exclusive research from our long-term partner Mercer, which indicates that only 3% of companies surveyed feel confident in their ability to fully leverage the potential of Generative AI. In addition, we provide a starter kit on using ChatGPT for HR professionals who have yet to embark on their own AI journey. We have also packed this edition with Chief People Officer insights to inspire lateral career moves; and a piece on the challenges of competing for top talent in Africa. Finally, we examine the benefits of shifting from traditional hiring practices to unearthing hidden talent using a skills-based approach.

We hope you enjoy this edition of the ChapmanCG Global HR Update.

Global Outlook

Global HR Outlook

In this Global HR Outlook, President and COO Stefanie Cross-Wilson looks at key themes for this quarter and into 2024 around the world. In addition to discussing ongoing market trends, she shares ChapmanCG’s view on the pressing subjects on the CHRO agenda.
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ChatGPT Starter Kit for HR Leaders

This clear, step-by-step guide to ChatGPT is “a must” for any HR leader beginning to explore AI. From writing position descriptions to developing recruiting strategies, we share real-life examples to demonstrate how ChatGPT can revolutionize HR and Talent practices.
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Generative AI Has Shown Us the Art of the Possible. Now What?

The latest research on Generative AI illustrates its potential to automate, augment and amplify HR as we know it. Mercer’s Kate Bravery reveals the data behind the survey and how the early adopters are using this groundbreaking technology to work smarter, not harder.
Read more >

Don’t Just Look Up – Consider Lateral
Moves to Propel Your Career

In contemporary HR executive search, traditional career paths give way to sideways moves that drive innovation and versatility. Learn how diverse experiences within HR and beyond not only make you market-ready but also prepare you for impactful future roles.
Read more >

Unearthing Hidden Talent Through Skills-Based Talent Practices

High-profile companies are dropping conventional hiring norms and tapping into non-obvious talent through skills-based approaches. Fiona Jury and Kate Vuleta discuss the benefits of this strategy in selecting, growing and nurturing talent to build future-ready, resilient organisations.
Read more >

Video Conversation:
Workplace Changes Across Africa

How do you balance global opportunities with local realities when international competitors offer remote work and foreign currency salaries? Vodafone Ghana’s HR Director Ashiokai Akrong shares how this leading organisation has found creative and affordable ways to attract local talent.
Watch here >

HR Opportunities

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Key Contributors:

Abby Walters
Abby Walters

Managing Director

Consulting Team
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Abby Walters
Consulting Team

Abby Walters

Managing Director

Abby is a Managing Director with ChapmanCG’s EMEA practice. She leads complex searches across the UK, Continental Europe and the Middle East, and works closely with the global team to identify senior HR leadership talent across the region.

Abby has enjoyed over 20 years working in the executive search industry, based in both London and Dubai. Prior to joining ChapmanCG, Abby worked with a major international search firm and a boutique legal search business, leading teams and advising clients on senior level executive assignments across Europe and the MEA region. She has an excellent reputation for her consultative approach.

Outside of work, Abby can be found buried in cookery books, preparing for half marathons and looking after her two young and very active daughters. She is an avid skier and is always looking for new travel opportunities. Abby holds a Bachelors Degree in Modern Languages (German and Italian) from University of Exeter.

Fiona Jury
Fiona Jury

Senior Director, Global Research and Market Intelligence

Consulting Team
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Fiona Jury
Consulting Team

Fiona Jury

Senior Director, Global Research and Market Intelligence

Fiona Jury is the Senior Director, Global Research and Market Intelligence at ChapmanCG. She is passionate about excellence in search delivery and leads ChapmanCG’s global research and market intelligence team in identifying top-quality HR talent.

Fiona’s executive search and recruitment career spans over 20 years, working across multiple markets including Asia Pacific, the United States, the Middle East and Australia/New Zealand. A search consultant at heart, Fiona understands the unique needs of clients. During her time with ChapmanCG, Fiona has delivered on CHRO, Global HR Director, Regional HR Director, Global Talent Head, Global Head of Reward and many other high impact searches.

Prior to joining ChapmanCG, Fiona held a variety of leadership and senior consulting roles at Talent2 and at Morgan & Banks/TMP. She possesses broad industry experience across pharmaceuticals, FMCG, financial services, media, professional services and IT & Telecommunications.

Fiona originally qualified as a Chartered Accountant and spent her early career with Coopers & Lybrand. She holds a Bachelor of Economics (Accounting) from Monash University in Melbourne. Outside of work, Fiona enjoys spending time with family and her three children. She enjoys all sports and is fascinated by human ingenuity and positive psychology.

Jeff Wilbanks

Director

Consulting Team
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Consulting Team

Jeff Wilbanks

Director

Jeff Wilbanks is a Director at ChapmanCG. He has a strong track record of successful executive search assignments across a wide breadth of industries and HR specializations. Jeff has led engagements ranging from clients that are scaling quickly and looking for their first HR leader to clients that are more mature, progressive HR organizations in early stages of transformation. He has partnered with publicly traded, PE-backed, and non-profit organizations domestically and globally.

Prior to joining ChapmanCG, Jeff sat on the leadership team for a retained executive search boutique that focused solely on Human Resources and provided recruitment solutions to hire top talent across the US for companies of all different shapes and sizes.

Jeff resides in Kansas City with his wife and two children. Away from his desk, he loves to travel, spend time with his family, and enjoy the outdoors.

 

Kate Vuleta
Kate Vuleta

Managing Director

Consulting Team
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Kate Vuleta
Consulting Team

Kate Vuleta

Managing Director

As a Managing Director with ChapmanCG, Kate is responsible for HR Search in Australia. With over a decade of excellence in HR recruitment, Kate has a well established executive network across the region, and was recently awarded the prestigious “Recruitment Consultant of the Year” at the SARA (SEEK) 2021 Annual Recruitment awards.

Prior to joining ChapmanCG, Kate worked as an Executive HR recruitment specialist, covering the full range of HR disciplines in Australia and APAC, from senior specialist to executive leadership roles, as well as leading multi-disciplinary recruitment teams.

Kate has a passion for learning and development, and ongoing professional development, a specialisation that translates to her consulting and advisory work. Kate also has a reputation as a source of knowledge relating to HR best practice and current trends.

Residing in Brisbane, Queensland, outside of work Kate can usually be found on a yoga mat, actively supporting her son’s sporting commitments, or dining out with friends.

Stefanie Cross-Wilson

President and COO

Global Management
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Global Management

Stefanie Cross-Wilson

President and COO

Stefanie Cross-Wilson is President and COO at ChapmanCG, based in Los Angeles. Along with Ben Davies, Stefanie is responsible for the day-to-day running of ChapmanCG. She also leads complex HR searches globally for ChapmanCG’s top clients.

Before joining ChapmanCG, Stefanie was President, Recruitment & Talent Management for North America at Hudson (NASDAQ: HSON). Prior to that she lived and worked in Asia for over 20 years, most recently as Hudson’s Asia CEO.

Stefanie has worked extensively with leading multinational employers across a broad range of geographies and industries. Working closely with HR and business leadership teams, she advises on the development and implementation of best practice HR and Talent strategies.

Stefanie is originally from Chicago and a graduate of Sydney University in Australia. She is an international speaker and subject matter expert on global Human Resources and Talent Acquisition trends, and working cross-culturally.

Steve Brown
Steve Brown

Managing Director - APAC & EMEA

Global Management
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Steve Brown
Global Management

Steve Brown

Managing Director - APAC & EMEA

Steve has worked for over two decades in the executive search and talent industry across multiple international markets, including the UK/Europe, Australia, Singapore, the Chinese mainland, and Hong Kong. Throughout his career, he has successfully executed numerous high-profile HR searches at the Chief, EXCO, and regional levels, spanning diverse industry sectors. His true passion lies in fostering lifelong relationships with CHROs, HR Leaders, and CEOs, advocating for a skills-based approach to enable inclusive and connected workplaces.

Steve is responsible for leading our world-class consulting team across APAC and EMEA, helping companies transform and accelerate growth by identifying and placing the best commercially astute CHROs and HR leadership teams who will elevate, drive, and sometimes challenge, the people agenda. By promoting the recognition and utilisation of diverse skill sets, we can drive creativity and exceptional performance.

Steve is a member of the Executive Committee at ChapmanCG.

Expertise: Delivering searches at group, international, regional, and market level for CHROs and their direct reports across HR business partnering; HR COO; talent management; people capability; organisation development; talent acquisition; total rewards; people analytics; diversity and inclusion; well-being; and ESG.

EA Registration Number: R1216206 Licence Number: 08S3543 (SG) EA License 69316 (HK)
Christopher Kouns
Christopher Kouns

Director

Consulting Team
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Christopher Kouns
Consulting Team

Christopher Kouns

Director

Christopher (Chris) Kouns is a Director with ChapmanCG, based in Atlanta, GA. Chris leads searches across North and South America and represents US and Americas based talent internationally via ChapmanCG’s consultant network. Since joining the firm, Chris has enjoyed success identifying HR leadership talent on behalf of complex and highly matrixed public companies, private equity, and pre-IPO organizations. Chris is known for working quickly and creatively, producing positive outcomes for ChapmanCG’s clients in talent-short locations and where hard-to-find ‘unicorn’ profiles are required.

Prior to joining ChapmanCG, Chris was a Senior Executive Search Consultant with a leading search firm. In that role, he appointed Director and Vice President level leaders in Fortune 500, mid-size, and start-up environments. Earlier in his career, Chris spent 20 years as a collegiate soccer coach. He led his Capital University (OH) team to the NCAA Final Four, was a finalist for the NCAA National Women’s Soccer Coach of the Year, and is the author of two books for World Class Coaching Publications.

Chris holds a BA from Mars Hill University and completed master’s coursework at UPENN. He enjoys travelling and is a founding member and season ticket holder for Atlanta United.