Developing World-Class HR Operations

World-class HR organisations deliver high quality strategic workforce planning and employee analytics while at the same time operating at a lower cost per employee than their peer organisations.

The key to this success can be attributed to a well-designed and executed service delivery model (SDM) that emphasises operational excellence. Magnus Hibbert, Global Head of Shared Services at GlaxoSmithKline, discusses developing World-Class HR Operations.


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