Completed Philippines

The Company

Our client is a global BPO company with more than 25,000 employees around the world. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries. This organization enables customer experience and innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. This successful business is backed by a leading telecommunications company with revenue and 12.5 billion in annual revenue.

The Role

Based in Manila you will lead and guide a team of HR professionals responsible for the development and execution of people strategies, annual objectives and metrics, which align to support the strategic intent, increase team member engagement and improve individual and corporate performance. This position reports directly to the Global VP of Human Resources. You will have experience leading the HR function in large organizations with 15,000 to 20,000 employees.  

The Individual

This executive will hold the top HR job in the Philippines. He or she must be a great role model, engaging, charismatic and will roll up his/her sleeves all while knowing when to become strategic. To be successful, all applicants must demonstrate behaviors that are reflective of embracing change and initiating opportunity, a passion for growth, believe in spirited teamwork and have the courage to innovate. While customers come first you will be committed to serve the community around you and motivated to help employees achieve their personal and professional dreams.

Unless the advertisement specifies otherwise, only HR Professionals who are legally able to work in this country can be considered.

Posted on 09 Mar 2017

ChapmanCG Pte Ltd

EA Licence No. 08S3543

At a glance

Job ref
Job function
Generalist HR
IT & Telecommunications
International Coverage
Global HQ
North America
Global revenue
US$1-10 Billion
Solid report to
This position reports directly to the Global VP of Human Resources based in the US
Potential upsides
Premium brand with a history of achievement and over delivering on results. Highest customer and employee satisfaction results. Best clients in the market and lowest levels of attrition in the industry. Be the face of HR in Asia with the opportunity to progress to a global remit based from the Philippines or US.
Potential downsides
BPO professionals work a variety of shifts depending on time zone of customers. Our client works a night shift servicing the U.S.