Back

How is Talent Acquisition Evolving for the Future Workforce

Hosted by: GSK

Talent acquisition is constantly evolving to meet the needs of changing talent markets. At the recent ChapmanCG roundtable co-hosted by GSK, talent acquisition leaders gathered to discuss how TA is evolving for the future of the workforce through innovation and forwarding thinking. ChapmanCG‘s Steve Brown and myself, Katherine Qu, were joined by more than 20 regional talent acquisition leaders across different industries at GSK Asia House in Singapore for a thought-provoking discussion.
All About Candidate Experience
Five to ten years ago, we saw scalable talent acquisition functions being built for cost savings and speed. Now we see TA functions playing a more critical role in the overall talent strategy as they are the first and foremost contact point with all potential employees (and in some cases customers, particularly for consumer-related businesses).
They carry the flag of employer branding that starts from pre-employment and continues through the entire employee lifecycle, and even beyond the workplace. Hence, there is an increasing focus on enhancing the candidate experience.
Talent acquisition leaders are putting on their innovative hats and doing everything leveraging social media platforms, gamification and video interviewing to attract new generations of talent, through to providing real-time, personalised feedback and partnering with Grab/Uber/Didi (taxi services) to provide rides to interview sites. These initiatives are aligned with the digitalisation transformations that many organisations are going through, and usually get a lot of business buy-in from progressive organisations.
Diversity and Inclusion Starts from TA
Diversity and inclusion has become a CEO-level agenda around the world. Leading organisations now see diversity and inclusion as a comprehensive strategy woven into every aspect of the talent life cycle to enhance employee engagement, improve brand and drive performance.
The era of diversity as a ‘check-the-box’ initiative owned by HR is over. CEOs must take ownership and drive accountability amongst leaders at all levels to close the gap between what is said and the actual impact.
In order to achieve that, progressive organisations are using AI tools to help reduce unconscious bias at the hiring stage. Key success factors are also being identified for certain roles, with assessment tools then used to gauge a candidate’s potential rather than their past experience. This has proven particularly popular for early career hires.
Whilst some companies are emphasising having more diverse candidate pools, others have observed that the real change come when the interviewers are from a more diverse panel.
Beyond ‘Just-in-Time’ Hiring
Whilst ‘time to fill’ is still a critical KPI being tracked by talent acquisition leaders, the focus on quality has become more dominant. The focus on building better succession plans and long-term talent pipelining, including building the ecosystems for future talent pools, has made the TA function even more strategic.
For example, some organisations are using various methodologies to select people based on a variety of factors pertinent and specific to the company and role requirements, rather than solely on past experience. These factors, as we saw in an interview with Leesa Rawlings at Diageo on Innovative Early Career Recruitment, often look at credentials beyond the resume, in an ‘unconventional’, or ‘modern’ shift in recruitment styles. A variety of recruitment processes allows a company to uncouple the role from its legacy and build in succession planning components based on business maturity and evolution. This will in turn drive the quality of hire and allow for future planning rather than ‘just- n-time’ recruitment. A ‘story telling’ of sorts at the recruitment stage, as discussed at an Allianz event we hosted a while back on attracting and retaining quality talent.
We are living in a new era that is not merely changing, but also evolving at accelerated rates. Organisations face a radically shifting context for the workforce and the world of work. These shifts have changed the rules for nearly every organisational people practice, from learning and management through to the definition of work itself.
With all these changes, the talent acquisition function needs to lead the way by transforming talent strategies. It is a time for new challenges, and a time full of excitement for the evolution of talent acquisition.
Thanks again to the TA leaders who joined us. Here’s what people are saying about the session:
Technology within the TA space that is emerging is game changing and this was a great forum to hear and understand how TA leaders are transforming their functions and adopting new practices to cater for candidate behaviour.
Tennille Parry, TA Director, APAC, Experian
TA is clearly driving change and innovation for many of the companies we met and the session was a great opportunity of sharing and learning.
Preet Grewal, Inclusion & Diversity Lead, APAC Recruitment & HR, GSK
I always enjoy ChapmanGG events because the tone is informal and nobody there is trying to sell you anything – which encourages open sharing and good conversations! I got some thought-provoking ideas around diversity and inclusion from the group at this session.
Kerry O’Shea, Staffing Lead & Diversity Program Manager, Google
Photos from the event at the incredible GSK work space in Singapore
GSK_ChapmanCG_Group1_2018
GSK_ChapmanCG_KerryOSheaGoogle_2018
 

Newsletter

Keep up with all the latest HR insights and updates.
Sign up

Related Posts

Key Contributors:

Andrea Merrigan

Director

Consulting Team
View more
Consulting Team

Andrea Merrigan

Director

Andrea Merrigan is a Director with ChapmanCG based in Singapore. Andrea works closely with the APAC team to deliver regional searches for ChapmanCG’s major clients across a range of industries, and identifies high-calibre senior HR executive talent focusing specifically on Singapore and Southeast Asia.

Prior to joining ChapmanCG, Andrea was an HR recruitment specialist with Profile Search & Selection in Singapore and a Talent & OD Professional, working both in consulting and in-house.

Andrea is originally from the Republic of Ireland and has spent over seven years living and studying in New York, Hawai’i, China, Japan and Singapore. Outside of work Andrea loves to travel and dance. She is part of a salsa performance team and is passionate about Brazilian Zouk.

Licence Number: R1660894
Steve Brown

Managing Director

Consulting Team
View more
Consulting Team

Steve Brown

Managing Director

Steve Brown is a Managing Director with ChapmanCG based in Singapore. He specialises in HR search across Southeast Asia and Greater China. He has over 17 years experience in the search industry in the United Kingdom, Australia, Southeast Asia and China.

Prior to joining ChapmanCG, Steve worked for Profile Search & Selection, where he was responsible for the specialist HR practice in Singapore and Shanghai.

Originally from Scotland and now living in Singapore, Steve attended Glasgow Caledonian University, where he studied International Tourism & Hospitality Management.

In his spare time, Steve is an avid traveler and explorer who is passionate about photography.

EA Registration Number: R1216206 Licence Number: 08S3543

Latest Articles by Steve

Culture & Business Transformation 22 June 2019

Powering Business Transformation through Culture Shaping

Most businesses are embarking on a journey of transformation in this fast-changing business environment. Those…

Andrea Merrigan
Read
Culture & Business Transformation 2 May 2019

Elevating the Value of HR – Being Innovative in a Changing Era

Springtime is a season of renewal, transformation, hope and prosperity. Steve Brown, Managing Director, and…

Katherine Qu
Read
Talent Acquisition 9 January 2019

The Future of Work: Becoming Tomorrow's Employer of Choice

The future of work shows that tomorrow’s employer of choice will be flexible and a…

Steve Brown
Read
Digital Transformation 11 December 2018

Man's New Best Friend: AI and the Future of HR

AI and automation are set to become big players in the HR sphere, but will…

Vargin Yeke
Read
ChapmanCG News 1 December 2018

Top HR Podcasts of 2018

Since our launch of the ChapmanCG Global HR Interview podcast series in 2015, we have…

ChapmanCG ChapmanCG
Listen
Culture & Business Transformation 28 November 2018

Transitioning to an HR leadership role in a start-up

Considering transitioning to an HR leadership role in a start-up? ChapmanCG’s executive search team provides…

ChapmanCG ChapmanCG
Watch
Digital Transformation 2 November 2018

How is Talent Acquisition Evolving for the Future Workforce

Talent acquisition is constantly evolving to meet the needs of changing talent markets. At the…

Katherine Qu
Read
Diversity and Inclusion 30 October 2018

Delivering Compensation and Benefits that Matter

Rewards are in the midst of a transition from the strictly standardised to the highly…

Vargin Yeke
Read
Digital Transformation 22 October 2018

Five Ways Digitalisation Will Impact HR

Digitalisation is transforming the function of human resources. As organisations look more-and-more towards digitalising their systems…

ChapmanCG ChapmanCG
Read
Talent Development 15 October 2018

What Makes an HR Leader Stand Out in China?

When multinational companies first entered China, companies looked abroad for international HR leaders to train…

ChapmanCG ChapmanCG
Watch
Tygan Lyntton

Senior Associate

Consulting Team
View more
Consulting Team

Tygan Lyntton

Senior Associate

Tygan Lyntton is a Senior Associate with ChapmanCG and is based in Singapore. Tygan works with the Singapore team to identify high-potential talent across Singapore and the APAC region.

Tygan is both a Taiwanese and UK national, with conversational Mandarin Chinese language skills. Before joining ChapmanCG Tygan worked in executive search in London, specialising in executive-level market mapping and candidate placement for finance, pharmaceutical and F&B companies.

Before relocating to Singapore, Tygan resided in Hong Kong, and holds a Bachelor’s of Arts (Hons) in Classical Civilisation from the University of Warwick in the UK. Tygan is a results-driven team player with a positive can-do attitude and experience in direct placements, as well as research and market mapping projects.

Having also worked as a partnership manager for an online fitness membership platform, Tygan is passionate about health and fitness, and enjoys salsa and bachata in her spare time.

EA Registration Number: R1875481