1. Introduction

At ChapmanCG, we value your trust and respect your privacy. This is why we are fully committed to ensuring that all personal data collected is managed responsibly and in accordance with data protection laws, as well as our obligations of confidentiality.

This Privacy Policy outlines how ChapmanCG collects, discloses, uses, stores or otherwise handles your personal data. It applies to all individuals (including but not limited to employees, clients, job applicants, and visitors to our website) as well as to all our business subsidiaries and operations anywhere in the world.

2. What personal data do we collect?

ChapmanCG collects personal information about you, such as your name, company, email address and physical address, when you provide it to us.

For example you may submit a resume, respond to employment opportunities, participate in online courseware, register for ChapmanCG networking meetings or webinars, or provide information about yourself to our employees via e-mail or telephone.

We also collect personal information about you from third parties, including through:

  • reference checks
  • when someone recommends that we consider you for a position
  • other sources such as public databases, joint marketing partners and publicly accessible data online such as social media platforms.

In the course of our services, we also may collect the following personal information about potential candidates:

  • name
  • contact details including address, telephone number, e-mail address
  • resume information such as your employment history, education, professional credentials, memberships in professional organisations, skills
  • citizenship
  • other information you or others may provide as part of our work, such as referrals and recommendations

We may also use photos of you that you provide to us or that you make publicly available (e.g. LinkedIn website) for internal reference purposes only.

Photos taken of attendees at our HR leaders meetings are posted on social media platforms.

If you submit any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Policy.

3. Why do we need your personal data?

We collect your personal data so that we can:

  • provide our services to our clients and candidates
  • manage your requests, enquiries, or complaints
  • provide our assessment for our client for the positions we are seeking to fill on their behalf
  • maintain and promote our business or employer-employee relationships
  • inform you of possible work opportunities, relevant candidates, and/or other events that are of relevance to you, such as our HR networking sessions
  • pay you (should you be engaged as an employee or contractor)
  • fulfil any applicable contractual, legislative, filing and/or reporting obligations.

We will notify you of the purposes of holding your data at point of collection based on contact information available at that time.

We only collect a limited amount of information about you that is necessary for providing our services.

4. How we collect personal data?

Generally, ChapmanCG collects your personal data directly from you. For example, when you:

  • deal with us in person, by phone, letter, email, via our website, or any other forms of communication
  • supply us with your resume
  • connect via publicly accessible channels, such as social media, networking groups & sites, published sites and papers, etc.

ChapmanCG may from time to time send emails, articles, white papers, proposals, engagement letters, surveys and other information regarding our services.

Occasionally, and with your consent, we may use your information in company announcements and direct marketing materials.

For reporting purposes, we may aggregate or de-identify personal information in such a manner that the end-product does not personally identify you or any other individual, for example, to generate norms by industry, geography, level etc.

5. Cookie Policy for the ChapmanCG website

ChapmanCG.com uses cookie tracking to record the following information for our website:

  • date and time of your visit
  • IP Address
  • to remember if you have agreed (or not) to our use of cookies on this sites
  • to understand and count the number of visitors and pages they have visited on our site as well as visitor behaviour on our site.

ChapmanCG.com uses Google Analytics. The information generated by the cookies about your use of our website will be transmitted to and stored by Google servers. You can find out more on how these cookies are used on Google’s Privacy Site,

https://support.google.com/analytics/answer/6004245

You can also prevent Google’s collection and use of data by following the instructions here,

https://tools.google.com/dlpage/gaoptout?hl=en

If you do not wish to accept cookies, please change your browser settings appropriately. To do so, please consult your product documentation, online help files or the browser manufacturers website.

6. How do we keep your personal data accurate and up-to-date?

ChapmanCG will take all reasonable steps to ensure that the personal data we hold and disclose is accurate, up-to-date, and complete. As such, we may contact you from time to time to check that your personal data is still correct. However, please inform us of any changes to your personal data as soon as you can so that we can maintain the accuracy of your information.

7. How do we protect your personal data?

All information is kept on secure platforms and technical as well as organisational security measures have been put in place to protect the data from misuse, loss, unauthorised access, modification, or disclosure. Such safeguards include:

  • transmission of data to and from our platform database is always encrypted
  • login and password is required to assess our database
  • access to our database is restricted to authorised personnel only
  • only strong passwords are accepted and all users are required to change their passwords regularly
  • all staff are trained to handle personal data with the utmost care. Any breach of privacy will result in disciplinary action being taken, depending on the severity
  • all staff are bound by a confidentiality agreement regarding our company and customer information
  • we have appointed a Data Protection Officer to ensure that all personal data is managed in accordance with Personal Data Protection Regulations and this policy
  • we do not sell your data.

8. How long will we keep your personal data for?

In accordance with our internal Data Retention Policy and any legal obligations, ChapmanCG will not keep your personal data longer than necessary. We will destroy your personal data in a secure manner when it is no longer required, or upon your request for us to do so.

9. Do we send your personal data overseas?

ChapmanCG is a global company utilising cloud-based platforms. The nature of our business requires us to transfer or have your information accessed by our clients, candidates, and/or employees who may be based in other countries. When we do so, we shall take reasonable steps to ensure that the overseas recipient complies with Personal Data Protection Regulation and this policy.

Although privacy laws may vary among countries, we will take appropriate steps to ensure that your personal data is protected and handled in accordance with the respective legal requirements as well as this Privacy Policy.

10. How to contact us?

You can contact our Data Protection Officer at privacy@chapmancg.com for any of the following matters:

  • to request access to the personal data that we hold about you
  • to request that we update or make changes to your personal data
  • to request that we remove and delete your personal data
  • to request for further information regarding this Privacy Policy
  • to provide your feedback or comments regarding this Privacy Policy
  • if you have any questions regarding this Privacy Policy
  • to withdraw your consent to the use and disclosure of your personal data
  • to withdraw your consent to us contacting you
  • to request to be removed from our mailing lists
  • if you have a complaint about how we are handling your personal data, or about a breach of this Privacy Policy or the Personal Data Protection Act.

We aim to acknowledge receipt of your request within a maximum of 30 working days after your email has been received. We aim to comply and deliver on any request within a timely manner and expectations and timelines will be communicated with you throughout the process. There will be no fee for these services, unless your request is unusually complex.

For complaints, please provide us with sufficient details as well as any supporting evidence and/or information. We will contact you if we require any additional information and will notify you in writing on the outcome of our investigation.

If you are not satisfied with our response to your complaint, you may contact us to discuss your concerns, or contact the relevant Data Protection Regulators, e.g. the Singapore Personal Data Protection Commissioner or your EU supervisory authority.

11. Future Amendments to Privacy Policy

We may alter or update this Privacy Policy from time to time to stay abreast of statutory and market changes. ChapmanCG reserves the rights to make changes to this policy at any time and advise you of any such alterations or updates by posting an updated version of the policy to this website.

Your continued use of our website, services, or further provision of your personal data constitutes your deemed acceptance of the revised Privacy Policy.

This Privacy Policy was last updated on 18 May 2018.