A well-defined and well-crafted competency framework can allow HR to contribute to organisational success through workforce leadership. In complex, multinational organisations, it can provide a common language that can be used for the review, evaluation and development of talent that is aligned to business goals. But, in line with the all too familiar phrase ‘what gets measured, gets done’ - how can HR be better informed about what to measure?

Sunaina Lobo, Head of Talent Development and Organisational Development at SVB discusses the importance of business relevant competency frameworks.