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Employee experience has emerged as a disruptive force in HR. Social media, cloud, analytics and related technologies now offer HR leaders with a plethora of tools to unlock the potential of employees by engaging with them throughout the entire employee relationship life-cycle. To what extent should the type of design that drives customer experience influence the design and delivery of the employee experience?
Kausik Sarkar, VP and Global HR Head — Operations at Baxalta discusses the case for improving employee experience in the digital era.
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